Reserve Your Moment

A 25% deposit is required at the time of booking to secure your appointment.

Your appointment is not considered confirmed until your deposit has been received.

The remaining balance is payable at the end of your appointment.

Deposits are non-refundable if an appointment is cancelled or rescheduled with less than 48 hours' notice.

We understand that plans can change. If you need to cancel or move your appointment, we kindly ask for at least 48 hours' notice.

Appointments cancelled or rescheduled with more than 48 hours' notice can be moved to another suitable time, with your deposit transferred to your new appointment.

Appointments cancelled or rescheduled with less than 48 hours' notice may result in your 25% deposit being forfeited.

Repeated late cancellations may require a larger deposit or full payment in advance for future bookings.

Late cancellations leave a significant gap in our day that can be difficult to fill at short notice.

For cancellations made within 48 hours of your appointment, the 25% deposit will be retained.

Where a client has repeatedly cancelled within 48 hours, Lola. reserves the right to charge up to 100% of the scheduled service before accepting future bookings.

We appreciate your understanding — your appointment time has been reserved especially for you.

If you don't attend your appointment without contacting us, your deposit will be forfeited and 100% of the scheduled service may be charged.

Clients who repeatedly do not attend appointments may be required to pay the full service amount in advance, or may no longer be able to book with Lola.

If something unexpected happens, please get in touch as soon as possible. We will always do our best to work with you where we can.

We want you to leave Lola. feeling wonderful about your hair.

Because our services are personalised and time is reserved specifically for you, we do not offer refunds on hair services.

What we do promise is that if something isn't quite right, we'll do our very best to make it right.

If you're unhappy with an aspect of your service — whether it's a colour or toner result, cut or finish — please contact us within 72 hours of your appointment so we can chat through your concerns.

Where appropriate, we'll arrange a complimentary adjustment to your hair.

A few little things to know:

• Complimentary revisions must be booked within 7 days of your original appointment.

• Revisions are intended to correct an aspect of the original service, rather than to create a completely new look.

• Changes in preference or a request for a different colour/style after leaving the salon may be considered a new service and charged accordingly.

• After 7 days, any requested changes are considered a new service and will be charged at the applicable rate.

We want you to love your hair — and we'll always work with you to get it there.

For significant colour changes, corrections or transformations, results can sometimes require more than one appointment.

We'll always be upfront about what's achievable, the process involved and the investment required before we begin.

If your hair isn't quite where we'd hoped after your appointment, please reach out within the timeframe above so we can assess it together.

Please arrive on time for your appointment. Arriving late may mean we need to adjust your service to ensure we can stay on schedule for the clients following you.

If you're more than 15 minutes late, we may need to reschedule your appointment. In this instance, the cancellation policy will apply.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.